1. Do you do site visits?

• In all initial circumstances, we ask clients to provide measurements of their available space, accompanied by a photo or two of the intended location. From this we are able to offer the most suitable solution, and design bespoke bike sheds to fit your space perfectly. If the site poses any potential issues, or in cases of large commercial projects, we may find that a site visit is necessary.

2. What areas do you cover?

• We are happy to provide our installation service across mainland England and Wales, and a delivery service to all other parts of the UK. Standard installations within 25 miles of Bristol are charged at £275 (inc. VAT); Within 150 mile radius £375 (inc. VAT). Please contact us for pricing further afield. 

3. Do you export to other countries?

• Yes, we are able to provide a delivery service to E.U countries and USA. Please contact us for further information.

4. Can I install the shed myself?

• Our sheds can be self assembled but two people are required. Our structures are solidly built and so are heavy. It takes our experienced installers 2-3 hours to install our standard sheds, so a good few hours are required too. We can provide a step by step assembly guide and a list of tools required.

5. How do I order my shed?

• We have a simple 3 step order process, starting with your consultation.

  1. Contact us to discuss your requirements – at this stage we’ll need basic measurements and if possible, photographs of the space you have in mind and your storage requirements. Following this, we'll email you plan view drawings showing what we’ve discussed and, if appropriate, further options available, along with costings and any other relevant information. (Of course, if its a bespoke project this process might be repeated as ideas develop.)
  2. To proceed with your order, we ask for a 30% deposit, with the remainder payable shortly before installation. Each of our sheds are hand-built and installation is normally 10 weeks from the date of ordering (this may vary with a bespoke project, depending on its complexity and scale).
  3. We schedule the installation and agree a convenient date. For a standard shed, installation usually takes between 2-3 hours. Times will vary for bespoke projects. On completion our team will go through the workings of the shed and leave a Shed Care Guide and a small pot of paint (if appropriate) in case any scratches or knocks occur in the future. For peace of mind, all our products come with a 5 year guarantee.

6. What payment methods do you accept?

• We accept payments by BACS transfer only. We do this because it is fast and secure and there are no transaction fees for either party. We do not accept cheques.

7. What is the turn around time from ordering to installation/delivery?

• All of our sheds are hand built to order. With standard sheds, installation is normally within 10 weeks from the date of ordering. Please do contact us for current lead times, which may be longer during particulary busy periods.
  

8. What does installation involve?

• Once your shed is ready, it will be delivered by our team in flat-packed panels. Our installers will then build the shed on site, ensuring that it is perfectly level. The shed will be fitted with an anchor point to chain your bikes to, and a locking mechanism to ensure it is kept secure when not in use. Once assembled, the team will finish the shed with any additional painting as needed, and will then have a thorough tidy up ensuring nothing is left behind but your lovely new shed.

9. What is your returns policy?

• In the unlikely event that you are unhappy with your shed once installation has been completed, we will be happy to work with you to resolve the matter as quickly and conveniently as possible. If you wish to return your shed, we will refund you the order value less the 30% deposit. Please note a collection charge may also be applicable.