Terms & Conditions

Lockwood Designs Ltd Trading as The Bike Shed Company

Application:
1. These Terms and conditions will apply to the purchase and supply of goods or services to you (the ‘client’ or ‘end user’). 
2. By ordering any goods or services, you agree to be bound by these terms and conditions.

Interpretation:
3. The company / Us – Lockwood Designs Ltd, trading as The Bike Shed Company
4. Client – The person or company placing the order, regardless of affinity with the end user
5. End user- The person(s) for whom the goods are intended for
6. Goods – Any item made or supplied by us
7. Services – Any accompanying product of an intangible nature. Includes but not limited to design work, installation and delivery. 
8. Project – The undertaking of all elements required to create and supply goods to the end user
9. Site – The intended location for the goods to be installed

Goods:
10. The description of the goods is as set out on the website, via email communication and any other form of advertisement. Any description or images are for illustrative purposes only, and there may be small discrepancies in size, colour or texture of the goods supplied. 
11. In the case of goods being made to a client’s particular requirements, it is the client’s responsibility to provide all the information requested by us, and that said information is accurate and clear. 
12. We retain the right to alter or amend the design of our goods to comply with any applicable law, and to improve quality or production. 
13. The company reserves the right to withhold progress on a project, including design and production, until all critical information is provided by the client to the company.
14. Clients can request alterations to their project, which the company will endeavour to comply with subject to design or site limitations, and ability to source bespoke elements. 
15. Alterations to projects cannot be requested by the client once an install or delivery date has been agreed upon.  Any alteration request may result in an extended lead time. 
16. Clients should familiarise themselves with our guarantee, which is on the website and issued following supply.

Services:
17. On occasions where the company supplies goods on a delivery only basis, the client understands that they are responsible for the assembly of the goods and will be provided by the company with instructions on how to undertake this. 
18. Goods can be delivered by either our own team or a hired third party at the discretion of the company. 
19. Delivery can be made to either front or back garden where access through the property is not required. Clients must provide any information relating to access (e.g parking, steps, etc), and the company reserves the right to increase the delivery charge if access is impeded or awkward, resulting in considerable additional time required to complete. 
20. We will deliver or install the goods on the specified date as agreed. If we fail to do so due to reasons within our control, and do not notify the client as soon as the failure is apparent, the company may offer compensation, and arrange an alternative date. If the company fails to deliver/ supply goods due to reasons outside of our control (e.g. vehicle breakdown) then no compensation will be offered unless at the discretion of the company.  
21. We reserve the right to reschedule an installation if the site is not ready, inadequate information has been provided by the client, or in cases of non-contact in receipt of the install date being offered.
22. The installation team reserve the right to not undertake an installation if the site is not clear and accessible, as described, unsuitable, or poses a risk to safety or health. An additional fee of up to 50% of the install charge can be applied for the team to return on an alternative date.

Basis of Sale
23. Any quotes provided are valid for up to 3 months from its date, unless specified. 
24. Quotes are for the listed items only, and do not include items that may have been discussed but are not noted on the quotation. 
25. Rough estimates for delivery/install of goods will be given at point of order, with a firm date only being available 1-2 weeks prior to supply. 
26. Lead times for supply of goods can vary, but all efforts will be made by the company to keep clients informed of any alterations to the expected supply schedule. 
27. The company will not be held responsible any incorrect measurements provided by the client. If goods need to be returned to the workshop for amendment following incorrect measurements on site, the client understand they will incur any additional charges for this.  

Price and Payment
28. Prices for standard range items are priced as per to our website, quotes and invoices. Any bespoke goods will be priced based on the individual project. 
29. Prices and charges include VAT at the applicable rate at time of order. 
30. A 30% deposit is required to place an order, with the remaining balance being due shortly prior to the goods being supplied. In cases of non-payment, the goods will be withheld until full payment is made.

Returns and Refunds
31. If an end user is not satisfied with their unit for any reason, we will work with them to resolve any issues. 
32. The company operates a 14-day return policy, in which an end user may return their goods within 14 days of receiving them. A refund of the order value less the 30% deposit will be given. A collection fee may also be charged depending on location. 
33. A return of any bespoke unit is strictly limited to faulty goods, and will be accepted if efforts to rectify the fault have not been successful. 
34. If a client wishes to cancel an order prior to design or production commencing, the deposit will be refunded in full. 
35. If a client wishes to cancel an order once the goods are in the design or production stage, the deposit will be retained by the company, at their discretion. 
36. No refund will be given, and charges may be applicable (in cases of amendment needed) if goods are found to have been improperly used.